If you claim leakage in the product or if it was damaged during the delivery process, please send us an email with the details below within 48 hours of the delivery date. We will issue a product exchange for any product returned in a saleable and undamaged condition, in its original packaging, and verified to be damaged/faulty. Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed. Please write to us within 48 hours of receiving the product that you would like to exchange or refund at help@theatomiqmart.com with the following details: • Complaint Order Number • Invoice number • Details of your request or complaint • Images or videos to support the complaint with batch details clearly visible • In case the product is not sealed / leakage / broken products: clear images or video of the non-sealed / leaking / broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images • In case the product received is empty, has less volume, is missing in the package, or wrong product delivered: clear images or video of the issue along with mono-carton and outer packaging images • In case internal and outer packaging received is very dirty: clear images or video of the complete open package and mono-carton and outer packaging • Mono carton refers to the Atomiqmart individual product box/packaging. • Outer packaging refers to the larger box the entire order is shipped in. Once all details are received, it will take our team 3 working days to respond to the complaint/query/issue. If exchange is approved, you will be informed with an authorization number, and reverse pick-up will be arranged. If refund is approved, it will reflect in your account within 10-15 days and you will receive a confirmation email. All products for exchange must be sent back packed in the same packaging as received and accompanied during reverse pick-up by the original receipt and a document stating: • Address of dispatch • Name & Address of the customer • Order number • Contents of the package Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with the Customer Care representative handling your case. Once received by our warehouse team, the exchange order will be processed within 24-48 hours. You will then be informed of new consignment tracking details. Please note: orders for Gift boxes are not applicable for exchange or refund. Atomiqmart is not responsible for damage after delivery. Cancellation Policy Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact Customer Care at help@theatomiqmart.com (Timings: 10am-6pm IST) and the team will assist you with cancellation.